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Configuring Email Clients

mailWe provide unlimited email addresses with our hosting solutions, so we often get asked how to configure various platforms to access this email. This post provides instructions for setting up your email in Microsoft Outlook and Mozilla Thunderbird. Instructions for Mail (Mac), iOS (iphone and ipad) and Android will be added soon.

As with most software, it’s a good idea to test after making a change. We strongly recommend you test both receiving and sending email from your new account as soon as you’ve finished the steps below.

Outlook

These instructions are based on Microsoft Outlook 2010, however the process is similar for most versions of Outlook.

  1. Open Control Panel
  2. Open Mail
  3. Select Email Accounts
  4. Click New – you will be presented with an Add New Account window
  5. Select Manually configure server settings or additional server types
  6. Select Next
  7. Leave the Internet Email option selected and select Next
  8. Enter your name in the Your Name field
  9. Enter the email address you wish to add to Outlook in the E-mail Address field
  10. In the Account Type dropdown select IMAP
  11. Enter mail.<yourdomain> in the Incoming mail server field. E.G. if we were configuring phil@robinsondesign.co.uk we would enter mail.robinsondesign.co.uk here. If we were configuring boris@philr.biz we would enter mail.philr.biz here
  12. Enter exactly the same information you entered in the Incoming mail server field in the Outgoing mail server field
  13. Enter the email address you wish to add to Outlook in the User Name field
  14. Enter the password for this account in the Password field. Your password will have been sent to you separately  If you need your password re-sending, email Phil
  15. Ensure the Require logon using Secure Password Authentication
  16. Click the More Settings button, a Internet E-mail Settings window will open
  17. Select the Outgoing Server tab
  18. Tick the box next to My outgoing server (SMTP) requires authentication
  19. Ensure the Use same settings as my incoming mail server option is selected
  20. Click OK
  21. On the Add New Account window click Next
  22. Outlook will perform a test confirming messages can be both received and sent, once complete hit Close and then Finish
  23. Outlook is now configured to access your new email address.

This video from Heart Internet (our partners for providing hosting, domain and email services) shows the above process in action:

Thunderbird

These instructions are based on Mozilla Thunderbird 17, however the process is similar for most versions of Thunderbird.

  1. Open Thunderbird
  2. Click Tools then Account Settings
  3. Click the Account Actions button and select Add Mail Account
  4. Enter your name in the Your Name field
  5. Enter the email address you wish to add to Thunderbird in the E-mail Address field
  6. Enter the password for this account in the Password field. Your password will have been sent to you separately  If you need your password re-sending, email Phil
  7. Thunderbird will try and identify parameters to use automatically – these are usually wrong. Let Thunderbird complete it’s attempt, then click the Manual config button
  8. Configure Incoming as follows:
    1. IMAP
    2. Server hostname: mail.<your domain>
      1. E.G. if we were configuring phil@robinsondesign.co.uk we would enter mail.robinsondesign.co.uk here. If we were configuring boris@philr.biz we would enter mail.philr.biz here
    3. Port: 143
    4. SSL: STARTTLS
    5. Authentication: Encrypted password
  9. Configure Outgoing as follows:
    1. SMTP
    2. Server hostname: mail.<your domain>
      1. E.G. if we were configuring phil@robinsondesign.co.uk we would enter mail.robinsondesign.co.uk here. If we were configuring boris@philr.biz we would enter mail.philr.biz here
    3. Port: 25
    4. SSL: STARTTLS
    5. Authentication: Encrypted password
  10. Enter the email address you wish to add to Thunderbird in the User Name field
  11. Click the Re-Test button – Thunderbird will test the settings, once complete, click Done
  12. A window will appear titled Add Security Exception – this is not cause for concern. Make sure the Permanently store this exception checkbox is ticked, and click the Confirm Security Exception button
  13. You will now be back at the Account Settings window. Repeat the above process for any other email accounts, then click OK
  14. The new email account will now appear in the list of account in Thunderbird. We strongly recommend testing both receiving and sending of messages!

Instructions for Mail (Mac), iOS (iphone and ipad) and Android will be added soon.